Any TriPollar product purchased from non authorised retailers could be counterfeit or defective, and potentially harmful to use as they exist outside of TriPollar’s regulation. TriPollar do not take responsibility for any products purchased from unauthorised sellers and these products will not be covered under TriPollar’s warranties and guarantees. Purchasing a TriPollar device from an unauthorised seller is done at the customer's own risk.

Unauthorised retailers include, but are not limited to: BIG W, My Deal, Dick Smith, Amazon, Cosmetics Now, eBay, strawberrynet.